Store Policies

Accepted Methods of Payment:Our preferred method of payment is Paypal.  At Sheer Plain Solutions.com, we also accept personal cheques, and money orders, made out to M.E. Lepp. (with a 10-day hold for the cheque to clear).

Shipping Time: The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods: Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments: Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Return Merchandise Policy: We offer a 100% hassle-free return policy.  If for any reason, you are not delighted with your order, please return the unwanted items to: Sheer Plain Solutions for a full refund (less all shipping and handling costs).

If you received a different product than initially purchased, the item must be returned with the following:

• all original contents (product, manuals, instructions, etc.)
• original packaging
  

If you decide to return a product, you should:

1. Return the item to our address.
   
2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via Canada Post or U.S. Postal Service (U.S.P.S.), or anything with a value of over $100.00, should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.